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Do's And Don'ts For Working With Families

  1. Take time to form opinions about a family.
  2. Be direct.
  3. Trust the family's instincts.
  4. Speak language that families understand.
  5. View families as a whole, not as a case.
  6. Assist families with life plans; not treatment plans.
  7. Don't be a voice on the telephone.
  8. Don't be condescending.
  9. Involve families in every level of planning.
  10. Keep families informed.
  11. Accept family lifestyles and cultural differences.
  12. Keep private lives private.
  13. Respect family's schedules.
  14. Be accessible.
  15. Don't compare your children to the children in the family.
  16. Follow through.
  17. Don't become another layer of bureaucracy.
  18. Be a partner.
  19. Respect their privacy.
  20. Follow their house rules.
  21. Look at services that families need, not whether it is billable.
  22. Remember who is in charge.
  23. Be patient.
Contributed by Creasa Reed 08/93
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